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Help us improve www.shmax.com => Bugs? On www.shmax.com? Ha ha, you kill me... => Topic started by: triKlops on July 02, 2021, 03:10:20 PM

Title: [RESOLVED] Odd Completion percentages and purchase date issues
Post by: triKlops on July 02, 2021, 03:10:20 PM
So the completion percentage is varying wildly on my collection profile;  in some cases going way past 100% for a complete item into quadruple digits.
Also still have some carry over from past bug issues with purchase date not appearing correctly when parsed in collection profile.
I am using Safari Version 14.1.1 (16611.2.7.1.4)
Title: Re: Odd Completion percentages and purchase date issues
Post by: engledogg on July 03, 2021, 06:31:59 AM
Could you post a screen shot of (and a link to) an item displaying over 100% completion percentage?

Thanks!

MIKE
engledogg 
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 03, 2021, 10:13:22 AM
Could you post a screen shot of (and a link to) an item displaying over 100% completion percentage?

Thanks!

MIKE
engledogg
Yes, exactly, please post links to specific examples for both the completion percentage and date issues so we can investigate. Thanks much.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 03, 2021, 10:40:01 AM
Could you post a screen shot of (and a link to) an item displaying over 100% completion percentage?

Thanks!

MIKE
engledogg 
Yes, exactly, please post links to specific examples for both the completion percentage and data issues so we can investigate. Thanks much.
No problem at all.
https://www.shmax.com/product_details/38546/soundbarrier   
Above link has multiple copies owned but shows an insane percentage.
https://www.shmax.com/product_details/46833/sparkless_seeker_with_sparkless_singe_sparkless_caliburst
Above link is for a single item, no multiples, showing an increased percentage.
(https://live.staticflickr.com/65535/51287257026_b5f4a3a579_z.jpg) (https://www.flickr.com/gp/triklops/9J7166)
Screen Shot 2021-07-03 at 1.29.53 PM (https://www.flickr.com/gp/triklops/9J7166) by triKlops (https://www.flickr.com/photos/triklops/), on Flickr
Title: Re: Odd Completion percentages and purchase date issues
Post by: engledogg on July 03, 2021, 01:51:32 PM
Cool...thanks for the screenshots.

Do you have a screenshot of (and a link to) an item where you're seeing the weird date format?

MIKE
engledogg
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 04, 2021, 08:28:36 AM
Cool...thanks for the screenshots.

Do you have a screenshot of (and a link to) an item where you're seeing the weird date format?

MIKE
engledogg
The listings i would have cited seemed to have cleared up but if it pops up again soon, i will b happy to present it via screenshot and link.
Title: Re: Odd Completion percentages and purchase date issues
Post by: engledogg on July 05, 2021, 07:25:55 AM
Sounds good.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 06, 2021, 02:59:01 PM
I just got this example today of the weird date.
Please let me know if additional info is needed.

https://www.shmax.com/product_details/13603/optimus_prime

(https://live.staticflickr.com/65535/51294940276_76e2cfb5a2_z.jpg) (https://www.flickr.com/gp/triklops/gX5z8w)
Screen Shot 2021-07-06 at 5.51.20 PM (https://www.flickr.com/gp/triklops/gX5z8w) by triKlops (https://www.flickr.com/photos/triklops/), on Flickr

https://www.flickr.com/gp/triklops/gX5z8w
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 06, 2021, 03:03:22 PM
Second example, same issue.

https://www.shmax.com/product_details/38546/soundbarrier

https://www.flickr.com/gp/triklops/2L8C7N

(https://live.staticflickr.com/65535/51295663994_41682e7275_z.jpg) (https://www.flickr.com/gp/triklops/2L8C7N)
Screen Shot 2021-07-06 at 6.00.22 PM (https://www.flickr.com/gp/triklops/2L8C7N) by triKlops (https://www.flickr.com/photos/triklops/), on Flickr
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 07, 2021, 11:39:51 AM
Great, that'll do. I'll take a look soon, thanks much. By the way, we have a fix for the collection completion thing, and will hopefully release it soon. Thanks for hanging in there.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 08, 2021, 04:34:48 PM
Thank you for the help and i look forward to the fix!
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 11, 2021, 03:49:31 PM
Hey triKlops, did you by any chance go back in and fiddle around with the dates on those two records? I just logged-in as you in Safari (14.1.1) and examined both records you linked to, but didn't see any problems.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 12, 2021, 06:24:28 PM
Hola Shmax. 
Nope didn't touch the records at all.
Unless its something that i am actively looking to make complete, once its put in to my list, no other action is taken.
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 12, 2021, 06:57:19 PM
Can you confirm your browser version (and platform) once again, and double-check if the issue is still happening?
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 13, 2021, 06:43:52 PM
Safari Version 14.1.1 (16611.2.7.1.4)

Can confirm this is still happening.
Soundbarrier is at 8633.33% as of right now.
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 14, 2021, 12:13:12 AM
Soundbarrier is at 8633.33% as of right now.
We have a fix for that ready to go, but we're troubleshooting the date thing (NaN,NaN,Nan), now. Is it still happening?
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 14, 2021, 04:06:57 PM
My apologies.
Date seems to be good now, so far.
I did see it pop up for a minute but then it reverted to correct date.
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 15, 2021, 01:12:20 PM
Hmm, well it sounds like there's still some kind of issue, but since I can't repro anything and you seem satisfied, I guess we can just wait for further developments, and in the meantime we can release the completion fix over the weekend. Thanks much.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 16, 2021, 04:12:09 PM
Hmm, well it sounds like there's still some kind of issue, but since I can't repro anything and you seem satisfied, I guess we can just wait for further developments, and in the meantime we can release the completion fix over the weekend. Thanks much.
Thanks for the help with this.
Hopefully it irons itself out.
Looking forward to the completion fix being done this weekend.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 25, 2021, 09:01:21 AM
An interesting addendum to this convo.
I added Earthrise Scorponok today; for a brief moment before i went back to my profile list, the NANANA date came up after I added the item.
When i went to my profile the date was fine but for a brief moment, i didn't think to screenshot it when i noticed it, the NANANA had resurfaced.
I thought this was worth noting.
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on July 28, 2021, 12:45:28 AM
An interesting addendum to this convo.
I added Earthrise Scorponok today; for a brief moment before i went back to my profile list, the NANANA date came up after I added the item.
When i went to my profile the date was fine but for a brief moment, i didn't think to screenshot it when i noticed it, the NANANA had resurfaced.
I thought this was worth noting.
We actually did merge the completion fix the other day, but I think we still need to run over all the old records and recompute the numbers. Will try to get to that this weekend. Re: the NaNaNa thing; do you by any chance know how to inspect the network traffic in your browser's developer tools? If so, I'd like to have a look at the data for the /graphql request for whatever operation it was that resulted in the glitch...
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on July 30, 2021, 03:14:32 PM
An interesting addendum to this convo.
I added Earthrise Scorponok today; for a brief moment before i went back to my profile list, the NANANA date came up after I added the item.
When i went to my profile the date was fine but for a brief moment, i didn't think to screenshot it when i noticed it, the NANANA had resurfaced.
I thought this was worth noting.
We actually did merge the completion fix the other day, but I think we still need to run over all the old records and recompute the numbers. Will try to get to that this weekend. Re: the NaNaNa thing; do you by any chance know how to inspect the network traffic in your browser's developer tools? If so, I'd like to have a look at the data for the /graphql request for whatever operation it was that resulted in the glitch...
I am sorry i don't know how to do this but i can get directions how to, to help out, i would be happy to do so.
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on October 11, 2021, 10:27:36 AM
Hey guys, I just wanted to follow up on these two bugs, here.

As far as I can tell, the completion bug is completely fixed, and I can find no trace of it in the system.

As for the date issue, I have been unable to repro it with Big Sur/Safari 14.1, nor on latest iPhone. If you can still reproduce it in your environment, please supply:

1. make/model of device
2. browser version
3. a link to a page that shows the bug

In the meantime, I've closed the issue in our tracker, but I will open it again if somebody chimes in with the above info. Sorry for the long delay, and thanks for all the help.
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on October 12, 2021, 04:40:33 PM
Make Model: MacBook (Retina, 12-inch, 2017)
Browser Version: Version 15.0 (16612.1.29.41.4, 16612)
https://www.shmax.com/products?q_filters_toyline=7574
NA dates as well as product listing stays open when in product or not
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on October 13, 2021, 09:29:36 PM
Thanks much, I'll take a look. 
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on October 13, 2021, 10:34:34 PM
Wow, you're running Safari 15 on a MacBook from 2017?  Way to hang in there. That configuration isn't even available in my testing environment, but I was able to reproduce the NaN-ny goodness on a stock 2017 MacBook. We'll evaluate the fix for a day or two before releasing into the wild. We'll let ya know...
Title: Re: Odd Completion percentages and purchase date issues
Post by: triKlops on October 14, 2021, 04:47:19 PM
Thank you
Title: Re: Odd Completion percentages and purchase date issues
Post by: shmax on October 17, 2021, 10:57:33 AM
The date fix is now live. Let me know if things work any better for you.